Discover how Salesforce can help you get closer to every customer, provide outstanding service, and solve workflow issues specific to your industry.
Salesforce Small Business Solutions
Small and growing businesses in nearly every industry need the tools to meet new challenges head-on and succeed.
Statistical analysis of the Small Businesses's average advancements
+ %38
+ %38
Lead conversion
+ %42
+ %42
Increase in Revenue
+ %45
+ %45
Customer satisfaction
+ %42
+ %42
Sales productivity
+ %43
+ %43
Forecast accuracy
We bring small businesses and customized solutions together.
Marketing
Send the right message every time.
Find more customers with a marketing tool that works for you. Align marketing and sales and create automated campaigns in minutes to capture high-quality leads and close more deals.
Service
Solve customer issues more efficiently.
Help your support team work faster, from anywhere. Be ready to tackle customer issues as they pop up with personalised support and onscreen answers for your employees.
Sales
Sell smarter, faster
Max out sales efficiency. Get instant reports and automate processes that used to be time-consuming. Go from potential deals to wins, faster.
Take your small business further with the world’s most trusted CRM.
Lower costs with small business CRM. Save time and money by managing your sales, service, and marketing all from one place. Find, win and keep customers with tools that help you work smarter, not harder.
The benefits of Salesforce for small businesses
Improvements in Lead Generation, Management, and Monitoring
Salesforce provides you with the capabilities you need to get a comprehensive perspective of your company's sales pipeline, from lead creation through closing.
360-Degree Customer View
Salesforce enables you to gain insight into the behaviors, interactions, and activities that your customers do in relation to your goods and services.
Customer Satisfaction and Service
Your team can communicate with clients through a variety of channels and efficiently respond to their inquiries thanks to Salesforce Service Cloud.
Comprehensive Analytical Reports
Reports are essential for tracking growth in any firm. Salesforce Analytics gives you granular, visual data on how your company is operating. The reports aid in decision-making and assist in forecasting issues and upcoming sales.
Centralized Data
Salesforce enables you to centrally store all of your customer information. The data may be easily accessed and shared by other office departments. Records keeping and upkeep have never been simpler.
Task Automation
One of the important components that contributes to Salesforce's success is cloud-based, AI-supported automation. Many business-related tasks, like sales, invoicing, ticketing for customer service issues, etc., are streamlined and automated by Salesforce. As a result, automation enables you to save a significant amount of time, effort, and money.
Small Business Quick Solutions
Our Small Businesses Quicksolutions are customized to meet the needs of our clients; below are some guidelines regarding price and duration.
AMBER
From 4800 USD
3-4 Weeks implementation
- User and Security Setup (Object and Field Level)
- Customization Lead, Contact, Account, and Opportunity Objects
- Sales Path and Opportunity Stages Customization
- Custom Fields as Your Business Needs
- One Additional Custom Lightning App
- Web-to-Lead Form Setup
- Web-to-Lead Auto-Reply Email Setup (Flow)
- Case Type Setup
- Custom Case Fields as Your Business Needs
- Case Assignment and Queue Setup
- Web-to-Case and Email-to-Case Setup
- Web-to-Lead Case Auto-Reply Email Setup (Flow)
- Outlook or Gmail Email Synchronization
- Reports and Dashboards (10 Reports)
- User and Admin Training (3 Hours)
SAPPHIRE
From 6900 USD
4-6 Weeks implementation
- Additional to AMBER
- Quote, Product, and Price Book Configuration
- Service Console Setup
- Case Escalation and SLA Setup
- Assets and Service Control Setup
- Custom Objects with Record Types (as needed)
- Validation Rules
- Custom Object Relationships and Roll-up Fields
- Marketing Campaigns and List Email Setup
- Business Process Automation with Flows (Up to 3)
- Reports and Dashboards (15 Reports Total)
DIAMOND
Contact Us
6 Week+ implementation
- Security Setup (All Levels)
- Sales Console
- Payment Process Setup
- Sales Forecast Setup
- Knowledge Setup
- Service Cloud Channels
- Omni Channel Routing
- Chat and SMS Integration
- Einstein Bots
- Einstein Classification Apps
- Einstein Article Recommendations
- Einstein Reply Recommendations
- Additional Lightning Apps as Needed
- Campaign Email Tracking
- Business Process Automation with Flows for Complex Scenarios
- Service Contracts and Assets
- CPQ & Billing Setup
- Data & Integration
Frequently Asked Questions (FAQs)
1. What is the best CRM for a small business?
There are many CRM options available, and some of them are really worthwhile for small firms to take into account. But in the end, only Salesforce provides the same level of comfort and adaptability.
2. How can Salesforce be used to assess the state of your company?
Salesforce can assist you in gathering information pertaining to the metrics and KPIs of your team so that you can keep track of their development. Keeping all of this data in one system will allow you to get a comprehensive understanding of your company.
3. Why is Salesforce the best software for small companies?
By utilizing contemporary procedures and technology, it offers a unique and customized experience. Salesforce offers artificial intelligence, automation, and data analysis, all of which may be used by small businesses to personalize their offerings and boost staff productivity.
4. How many small businesses are Salesforce's customers?
Market share for CRM software worldwide is held by Salesforce at 41%. That comes pretty close to meeting the needs of every other CRM provider combined! The business is pleased to note that the majority of its 150,000 clients are proprietors of small and medium-sized businesses.
5. What are the Salesforce Essentials restrictions?
Particularly for a small firm, Salesforce Essentials fulfills virtually every functional requirement. Yes, there is additional capability with more sophisticated goods, but Essentials is still pretty complete on its own. The rather small user base is arguably the main restriction. However, the cap of 10 users is unlikely to be an issue if your organization is just getting started. The procedure of upgrading is simple if you wish to do so for any reason.
6. What justifies a CRM system for small businesses?
For many small firms, contact management is a crucial requirement. To ensure that everyone has access to the most recent information, your CRM system can save all of your customers’ contact information and keep it current.
7. How will your CRM usage develop as your company expands?
With time and success, small firms will extend their product or service offerings while others will grow into huge companies. As a result, your CRM must expand and scale along with the expansion of your company.
8. Is there a no-cost version of Salesforce?
A 30-day free trial is offered for Sales Professionals as well as Service Professionals. It is absolutely obligation-free because they don’t even ask for credit card information. To continue receiving the service after the initial 30 days, you must sign a contract.