ECI basically analyzes audio and video calls. Some of the voice communication channels integrated with Salesforce are: Lightining Dialer, Amazon Connect, RingCentral and Dialpad. Integration with Zoom, MS Teams and Google Meets can be achieved from video calling platforms. It also enables third party API integrations.

With artificial intelligence, all conversations with all customers are analyzed, and places with key words are separated by category. Accordingly, a kind of flagging is made to the relevant time in the dialogue. Key words in flagging; Words such as budget, pricing, product, questions, next step, longest monologue, longer customer history are perceived; analyzes are made accordingly. In addition, all video and audio conversations with customers are recorded in line with the customer’s permission, and analyzes are checked when requested. You can access the details of the ECI Add-on package by clicking here.

In addition, the company can measure the communication performance of its sales team. The sales process can be directed by adding commands to the relevant conversations.

With the ECI Add-on, customer requests can be easily analyzed and offers can be created accordingly. Since all these analyzes can be done in a very short time with the ease provided by artificial intelligence, it is evaluated that the package will contribute positively to the sales processes of the companies.